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This covers aspects such as SSL encryption protocols, as well as whether the casino employs processes such as Know Your Customer verification. It also means ensuring payment options offered are also reputable.It may not seem so important if the rest of the casino is up to scratch, but customer service is also something you need to be thinking about. While the casino may operate well, there will come a time when you need to get in touch with a casino representative. Good casinos will offer 24/7 support via a number of different channels. The best will offer live chat, email and telephone options.